Working in social housing has given me a powerful insight into the efforts made by social landlords to support their residents in this difficult time. Landlords are specifically concerned over the implications of welfare reform and the effect an increase in rent arrears will have on their business models. This has prompted them to up the level of resident financial support activity. This includes the employment of welfare benefits /financial inclusion officers and increased debt advice sign posting.
It is evident to me that social landlords (1200 in the UK) hold the key to reaching many of the people who are in need of financial advice and support. However their activity is limited, more could be done and should be.